Placing an Order
1. When will I receive my order?
Once you have placed your order, you will receive a confirmation email. (check your junk mail). We will process your order within 3-5 business days and notify you once your order has been shipped. Please check Delivery & Returns for more information.
2. Why does it take 3-5 days for you to process my order?
We are a small startup company with the dreams of being big one day. We are all dedicated and passionate about making chocolate and so prepare each order with love and care. Each bar takes 36 hours to make from the cocoa nib and we don’t store masses of chocolate bars in stock. So please bear with us while we prepare you order, we assure you it with be worth it.
3. Custom Orders
If there is a specific flavour not listed on our shop, please contact us at firstname.lastname@example.org with your request and we will try our best to fulfil this for you.
4. Wedding favours
Getting married soon? Love the idea of having sparkly chocolate as wedding favours? We can offer you a wholesale price for wedding favours. Please contact us at email@example.com to have a chat with our team.
Receiving your order
1. What if my chocolate breaks
We do our best to ensure your chocolate is wrapped up and secured safely. We have trailed and tested most courier services and RoyalMail guarantees your chocolates safety in one piece. We also avoid posting chocolate on weekends as your parcel may be left in a hot post room which could also risk breaking the chocolate.
2. Why is the chocolate so hard?
A good sign of a well tempered chocolate is the loud snap it makes when broken in half. We make sure each bar is tempered perfectly to give you the best experience.
3. My chocolate has white streaks
In transit your parcel will go though different temperatures. which may result in the chocolate coming out of temper. All this means is that the cacao butter starts to separate and appear on the surface. We do not add any emulsifiers or preservatives, so if the chocolate is placed in a room where the temperature is above 30 degrees, it is likely that the chocolate will come out of temper. This does not alter the taste of the chocolate. in fact some people prefer it because the chocolate is softer. You are safe to eat it 🙂
Chocolate Making Process
1. What does Bean to Bar actually mean?
A chocolate bar that is made from the cocoa bean – Bean to Bar! We create chocolate from scratch which is why our chocolate doesn’t taste the same as any other chocolate. Each flavour has a certain set of conditions in which it is made to enhance and bring out the full flavours of the beans. We source cacao from Madagascar. West Africa, Ecuador and Peru – each origin brings you a different flavour.
2. Where are you based?
We have a little workshop in Newcastle where we work day and night producing chocolate.